Lead Groomer Lisa and Boss Bailey after grooming. (Boss is not the dog referred to in this article.)
I was working the front desk at Kelsey’s Dog House a while back when a customer came in to pick up her dog after the dog had been groomed. She was on her cell phone with a friend and said into the phone, “I’m here at my dog’s grooming salon to pick him up. I’ve got to pay for him. Can I call you back in a few minutes?” There was a pause as she listened to the reply. Then she said, “Yeah, his haircut costs more than mine.” I glanced at the customer register and saw that I was about to ask her to pay $52.00 for the work we had done on her dog. As I waited for her to finish her phone call, I thought about my own haircut and what it cost: $18.00. It became apparent her phone call was not ending anytime soon, so I had some time to reminisce about my last visit to the barber. I thought about everything that happened and didn’t happen. (more…)